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WhatsApp Business Platform

WhatsApp Solutions

Deepkern builds AI and messaging integrations on the WhatsApp Business Cloud API, helping businesses reach customers on the app they already use every day.

Our Product

Clinic Management with WhatsApp Built In

Our main WhatsApp product is a multi-user clinic management SaaS. Clinics use it to manage appointments, queues and patient records. It connects directly to the clinic's own WhatsApp Business number to send appointment reminders and handle patient conversations.

Each clinic connects its own WhatsApp Business Account. Messages are sent from the clinic's verified business number, under the clinic's name, and the clinic stays in control of its account at all times.

See the Clinic Management Systemarrow_forward
Built On
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    WhatsApp Business Cloud API

    Hosted by Meta for sending and receiving messages

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    Embedded Signup

    Self-serve onboarding for client businesses

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    Message Templates

    Meta-approved templates for reminders and notifications

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    Webhooks

    Real-time delivery, read and inbound message events

Use Cases

What We Build on WhatsApp

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Appointment Reminders

Automated confirmations, reminders and follow-ups for upcoming appointments, sent with Meta-approved message templates to patients who have opted in.

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Patient & Customer Messaging

Two-way conversations in a shared inbox, so clinic staff can answer questions, share instructions and handle reschedule or cancellation requests on WhatsApp.

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Booking & Rescheduling

Patients reply to a reminder to confirm, reschedule or cancel. The clinic's schedule updates automatically and the time slot is freed for others.

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Multi-User Teams

Several staff members across doctors, departments or branches work from one WhatsApp number, with role-based access and a full conversation history.

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AI-Assisted Replies

Optional AI assistants answer common questions, such as clinic hours, location and preparation instructions, and hand over to a human when needed.

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Service Notifications

Transactional updates such as queue status, report availability and payment receipts, sent only to people who have opted in to receive them.

Client Onboarding

Onboarding with Embedded Signup

Client businesses connect WhatsApp to our platform themselves, through Meta's Embedded Signup flow. It takes a few minutes, and the client never has to share a password or an access token with us.

  1. 01

    Start in our app

    A client business signs in to its Deepkern account and selects “Connect WhatsApp”.

  2. 02

    Meta's Embedded Signup opens

    A secure Meta window opens (Facebook Login for Business). The client logs in with Facebook and selects or creates its Meta Business portfolio.

  3. 03

    Create or select a WhatsApp Business Account

    The client creates a new WhatsApp Business Account or selects an existing one, and sets its business display name and profile.

  4. 04

    Add and verify a phone number

    The client adds the phone number it wants to use and verifies it with a one-time code sent by SMS or voice call.

  5. 05

    Grant permissions

    The client reviews and approves the permissions our app requests to manage templates and send and receive messages for its business.

  6. 06

    Connected and ready

    We receive the WhatsApp Business Account and phone number IDs, register the number on the Cloud API, and subscribe to webhooks. The client can start messaging right away.

Policy & Privacy

Compliance by Design

Read how we handle data in our Privacy Policy, the rules for using our platform in our Terms of Service, and how to remove your data in our Data Deletion Instructions.

  • verified_userClients own their Meta Business portfolio, WhatsApp Business Account and phone number, and can revoke our access at any time.
  • verified_userBusiness-initiated messages are sent only to people who have opted in, using templates that Meta has approved.
  • verified_userOpt-out requests are honoured promptly, and free-form replies are sent only within WhatsApp's customer service window.
  • verified_userWe use the WhatsApp Business Messaging Policy, Commerce Policy and Meta Platform Terms as the baseline for every integration.
  • verified_userMessage and appointment data is used only to provide the service to the client business. It is never sold or used for advertising.

Want WhatsApp in your product?

Tell us what you want to build. We'll get back to you within one business day.

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